Shipping Policy

1. Processing Time We understand that you are eager to receive your order. Therefore, we work hard to process and ship orders as quickly as possible.

Dispatch Time: All orders are processed and shipped within 3 business days of the order date.
Order Confirmation: Once your order has been shipped, you will receive an email confirmation with tracking details so you can follow your package's journey.

2. Shipping Destinations & Delivery Time Everbright Mall is proud to offer global shipping. We want our customers around the world to enjoy our products.

Global Coverage: We ship to customers worldwide.
Estimated Delivery: Generally, you can expect your package to arrive within 8 to 10 business days after it has been dispatched.
Total Time: Please allow a total of approximately 11 to 13 business days from the date of purchase for your order to arrive (3 days processing + 8-10 days shipping).

3. Shipping Costs (Note: Since you did not specify the cost, I have added a placeholder section here. You can edit this based on your actual policy, e.g., "Free Shipping" or "Calculated at Checkout".)

Shipping charges for your order will be calculated and displayed at checkout. We strive to keep our shipping costs as low as possible to pass the savings on to you.

4. Tracking Your Order Transparency is key to our service. Once your item leaves our warehouse, we want you to know where it is.

You will receive a tracking number via email once your order ships.
You can use this number to track the status of your delivery on the carrier's website.

5. Delays and Customs While we aim for the 8-10 day delivery window, please note that international shipping times are estimates and can vary.

Customs & Duties: Everbright Mall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).
Unforeseen Delays: Occasionally, shipments may be delayed due to customs processing, weather conditions, or carrier issues. We appreciate your patience in these rare instances.

6. Contact Us If you have any questions regarding your shipment or this policy, please do not hesitate to contact our customer support team. We are here to help ensure your shopping experience is smooth and enjoyable.